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Mason Moor
Primary School


It is very important to us that we work closely in partnership with parents and carers, and communication between home and school is key. We recognise however that it can often be difficult communicating with teachers because they have a very full timetable; and we recognise that parents and carers also have very busy lives.


Please use the main reception number (023 8039 0140) to leave a message for a teacher to contact you:

  • Reception staff will relay messages to teachers as soon as possible.

  • If a call is urgent, please inform the receptionist who will attempt to find a senior member of staff to speak to you.

  • We will try to respond to you within three working days, if not the same day.

  • Please note lessons will never be interrupted for teachers to take calls. 


Please use if you need to contact staff via email, they will then forward the email to the appropriate member of staff:

  • Teachers are not in a position to check emails consistently throughout the day and the school does not expect work email to be checked during a teacher’s personal time. 

  • We aim to respond to you as soon as possible and within three working days. Part-time staff may take longer to reply. 


The day-to-day care, welfare and safety of your child is managed by the person who is placed closest to them. 

  • In the first instance, please approach the following members of staff who are responsible for your child in the following order:

                                1)    Classroom Teacher

                                2)    Assistant Headteacher (Miss Patrick) or SENDCo if related to learning needs (Mrs Wilkinson)

​​​​​​​                                3)    Headteacher (Miss Wharton)

  •  Meetings should always be pre-arranged with members of staff.
  • If you urgently need to see someone, for instance if there is a serious family emergency or a child protection issue, please phone ahead and the reception staff will do their best to find a senior member of staff to see you. 

  • For non-urgent meetings we will aim to meet with you within five working days. The school will determine the level of urgency at its discretion, to enable it to manage multiple demands.

No Response

If you have not received a response from the school within three working days please contact the school by emailing and we will chase up your enquiry. Communication with parents and carers is important to us, and we will continue to monitor this policy and our approach to improve the process further.

School Contacting parents and carers


In the event that the school needs to contact parents and carers we will do so in the following ways:

  • via text to mobiles
  • by email
  • by phone

Please ensure that your contact details are kept up to date especially your email.  From time to time the school will seek contact details from parents and carers, but if you change your details please advise us as soon as possible.

We contact parents via Tucasi Communications. Please can the school office for details on how to subscribe to the service. 

Mason Moor Primary School's contact details can be seen below and on this site's Contact Us page.

The school office is open from 08:30 to 15:30 during term time only.

Helvellyn Road, Millbrook, Southampton, Hampshire, SO16 4AS
tel: 023 80390140   |   email: